innogy - zákaznické centrum

In the customer center, you will handle all matters related to the consumption of electricity and natural gas:

  • requests to connect to the distribution system
  • conclusion of a contract on combined delivery services
  • transcriptions of collection points
  • all changes in existing contracts (adjustments to advances, payment terms, contact details)
  • deductions for invoicing or when changing the price of claims and complaints  

In the customer center you can also get:

  • smart household insurance
  • home assistance
  • photovoltaics
  • gas boiler service
  • innogy card for discounts on skiing and cinema

Take advantage of the option to book an appointment for a predetermined date and time. You can find more information on our website.


You can buy vouchers at the information booth in -1. floor every weekday from 10.00 to 18.00. more information SC Chomutovka - gift vouchers